Unfortunately, Roblox does not offer refunds for purchases made on their platform.
If your purchase was the result of a compromised account, please read this article for more information.
Otherwise, Emotes CO and/or Roblox can not provide refunds for any purchases made on Roblox and/or in TTD 3. This is per Roblox’s own systems and is something out of our control.
If you have an issue with a purchase made in-game (such as items not being granted or items being wrongfully granted), please email us at support@emotescorp.co and we’ll see what we can do to help. Please include “Purchase Concern” in the subject so we know what’s up.